|Lanvin for H&M - the middle dress is what|
I had my heart set on
I spent 90 minutes refreshing the page until I could access the store only to find that the dress I really wanted for my brother's wedding was sold out. There were a couple of others that I liked so I quickly added to them to my basket and headed to the checkout. I then spent another 45 minutes refreshing that page because there was an error. Finally, the whole site said it was shutting down for maintenance. When it came back up everyone that was in my basket was now sold out.
In all honesty I never really expected to be able to get the dress I wanted online, it seemed too good to be true. What does make me mad though is that they don't anticipate this kind of traffic on the website. It would have been far better if they had kept the online release time a secret and then people would have to check back from midnight onwards, now that would reward determination or fanaticism, whatever you like to call it! Similarly, why not limit the number of items to 3 or 5 per person? There is already a load of items on eBay and this is what makes me so angry. The people who just want one or two items miss out whilst professional eBayers make a fortune.
I know the best way is to not encourage their behaviour by buying off eBay, but in the past when I have wanted something from a collection like this that has been the only way to get hold of what I wanted, and what I really want is that dress!
|YSL Holiday 2010 Collection|
en different counters so I finally asked her if she could find out some prices for me of YSL products, specifically the Touche D'Or. I was told that it was the same as the normal Touche Eclat. I didn't believe this and didn't know how much the ordinary one was anyway, so looking very annoyed, she started searching. About ten minutes later, with me helping, she found the item I wanted but then her mobile phone (!) started ringing so she told me I'd have to find someone else to serve me as she needed to answer it.
Too stunned to say anything, I drifted towards the jewellery counter to try to find someone willing to take my cash off me, and was then told that to get a beauty card I had to go to a member of staff in the beauty department. This sales assistant then went back to the conversation she was having with another staff member, the conversation I had so rudely interrupted to try to buy something.
At last I was saved by a lady who seemed to have returned to the shop floor at the Clarins counter. She was lovely and I got my item and my beauty card. However, I will never be shopping at Debenhams again. I resent being made to feel like I am being awkward just for wanting to buy something. To answer a personal mobile phone call when in the middle of dealing with a customer is beyond bad manners. As a student I worked in M&S and The Body Shop and it was instilled in us that customer service was the most important thing. I would have been sacked or at least disciplined if I had behaved in such a way. The sad thing is that the young girls on the shop floor don't seem to know any better. Management should provide better training for their staff and teach them to value customers. particularly in these hard times.
Rant over and now I feel slightly better. Has anyone else had any bad customer service recently? Did anyone manage to get hold of anything they wanted from Lanvin for H&M? Any advice as to where to shop for beauty products to get a really good customer experience?
(I promise to be in a better mood in future posts!)